TiPS Today in Public Safety with Fletch

TiPS Episode 25 1112 — Let's Do the NG911 Time Warp Again

OK, Public Safety, put on your headsets and fishnets —

because we’re doing the Time Warp again!

In this nod to The Rocky Horror Picture Show, that classic 'participation-movie from the 80's, Fletch takes a musical-themed romp through the endless loops of 911 innovation, where every “revolutionary” upgrade somehow looks suspiciously like the last one. Lots of promise, only partially solving the issues.

From the first 911 call in 1968 to the AI dispatch craze of today, Fletch explores why the industry keeps re-learning the same lessons — and what it’ll take to finally break the cycle. Technology can't forget the human component.

With humor, history, and a dash of theater, this episode pulls back the curtain on our obsession with progress that goes in circles. Because if you’re going to repeat history, you might as well sing along.

🎧 For our seasoned telecommunicators: Please enjoy a little nostalgia of wekends past, and bring along your 'toast'. Listen Now at 911TiPS.com

THEN EXPLAIN to your junior co-workers what Friday night fun at the Mall was all about back in the 80s and 90s.

#NG911 #PublicSafety #RockyHorror #AI #Dispatch #Fletch911 #Podcast

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 1110 - Shake, Rattle, and Alert: Earthquake Warnings on Your Wrist

What if your smartwatch could give you a 10-second head start before the ground starts shaking? In this episode of TiPS: Today in Public Safety, Fletch explores how the next generation of wearables, smartphones, and IoT sensors are transforming into a global, crowd-sourced earthquake early-warning network.

Billions of accelerometers already track our steps and sleep; now those same sensors are helping scientists and emergency managers detect seismic waves in real time — fast enough to pause trains, shut gas lines, and push alerts before the big shock arrives. We’ll break down how AI distinguishes your morning jog from a magnitude 6, how NG911 systems could receive automated EIDO packets predicting impact zones, and why privacy, latency, and accuracy still make this frontier tricky terrain.

So strap in (literally). From the wrist on your arm to the core of the planet, this is one episode that proves the Earth may be unpredictable — but your alert system doesn’t have to be.

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  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 1107 - AI Crisis Negotiations - Are we Ready For It?

Imagine it’s 3 a.m. on a bridge. The wind is cold, tension is high, and every word matters. The negotiator’s voice is calm — but just behind them, an artificial intelligence system listens too. It’s analyzing tone, pacing, and breathing, quietly suggesting when to push, when to pause, and when to just listen.

In this episode, Fletch explores the emerging world of AI Crisis Negotiators — how machine learning tools are being trained to assist, not replace, the most human part of public safety: communication under pressure.

We dive into the three levels of AI involvement now appearing in pilot programs across the country:

1️⃣ Listen-Only Mode — AI dashboards detect stress, anger, and fatigue in real time.

2️⃣ Co-Pilot Mode — Intelligent systems draft possible responses for negotiators to approve or adapt.

3️⃣ Active Voice Mode — A controversial future concept where AI could speak briefly to maintain contact or bridge gaps when human negotiators need relief — but always under strict oversight and immediate human override.

🧠 Emotional GPS: How AI detects tone and sentiment to identify moments of empathy and opportunity.

🎯 Keyword Radar: The role of language models in catching subtle threat or surrender indicators.

📊 Silent Coaching: AI-generated “whisper tips” that guide negotiators in real time without distraction.

🔍 Situational Synthesis: Combining CAD data, EIDO records, prior incident reports, and IoT feeds for richer situational awareness.

📈 After-Action Analytics: Turning call data into training simulations that refine future negotiators’ empathy and strategy.

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Ethical Guardrails:

The episode doesn’t shy away from tough questions:

• How do we protect privacy when analyzing real crisis calls?

• Can we prevent bias across culture, dialect, and neurodiversity?

• Where should AI stop — and human empathy begin?

Fletch makes it clear: AI can suggest, but the human voice still decides. The success of future crisis intervention depends not on replacing negotiators, but on empowering them with better information, real-time feedback, and post-incident insights.

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Agency Takeaways:

If your department is considering AI-assisted negotiation tools, this episode provides a roadmap:

✅ Start with clear policy and training.

✅ Pilot in controlled environments before live use.

✅ Define your mission — analytics, coaching, or both.

✅ Always document AI involvement for transparency.

✅ Measure what matters — empathy, rapport, and safe outcomes.

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Why This Matters:

AI is becoming part of every layer of public safety — from call triage to scene analytics. But when the stakes are life and death, technology’s value depends on how well it understands the most unpredictable variable of all: the human heart.

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Links & Resources:

🌐 911TiPS.com — Complete archive of TiPS episodes

📺 Fletch.TV — Blogs, analysis, and behind-the-scenes commentary

💼 Fletch911.com — Professional consulting and public safety innovation

📱 Follow Fletch on social media: @Fletch911

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Tags:

#AI #CrisisNegotiation #PublicSafety #NG911 #EmergencyCommunications #LawEnforcement #MentalHealthResponse #MachineLearning #EthicalAI #Fletch911 #TiPS #EmpathyInTech

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 1105 - AI the Ultimate Translator

What happens when a 9-1-1 call comes in—and nobody speaks the same language?

In the past, that meant putting callers on hold, dialing interpreter hotlines, and hoping the connection held. But in today’s Next Generation 911 world, artificial intelligence is stepping in as the universal translator that never sleeps.

In this episode, Fletch dives into AI-powered real-time translation and how it’s revolutionizing the way public-safety answering points communicate across language barriers. From instant language detection to bi-directional speech translation, the future of multilingual 9-1-1 is already knocking on the dispatch console.

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Key Segments in This Episode:

🗣️ Instant Language Detection – How AI can identify over 100 languages and dialects in seconds.

🔁 Speech-to-Speech Conversion – Turning live conversation into immediate two-way translation, no interpreter required.

🧩 Context Awareness – Why emergency-specific phrasing (“he’s not breathing,” “fire next door”) needs more than generic translation engines.

📋 CAD Integration – How translated data flows directly into call records and incident types for faster dispatch.

🧠 Confidence Scoring – Understanding how systems flag uncertain phrases so call takers know when to double-check.

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Agency Takeaways:

✅ Test AI translation in training before deployment—let call takers experience its pace and delay.

✅ Establish clear policy: who can enable it, when, and how transcripts are stored.

✅ Protect caller privacy—treat all translated content as sensitive evidence.

✅ Use metrics: compare time-to-dispatch, accuracy, and operator stress levels pre- and post-AI assist.

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Why It Matters:

Every second counts in emergency response—and language barriers can cost lives.

AI-driven translation gives dispatchers a bridge across cultures and communication gaps, ensuring that help can be understood, dispatched, and delivered without delay.

 

But the message at the core of this episode is simple: Technology can translate words—but only humans can translate compassion.

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Links & Resources:

🌐 911TiPS.com — Full TiPS episode archive

📺 Fletch.TV — Blogs and behind-the-scenes commentary

💼 Fletch911.com — Consulting, innovation, and public-safety strategy

📱 Follow Fletch on social: @Fletch911

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 1103 – Security Teams: Red vs. Blue

🎥 TiPS Episode 25 1103 – “Security Teams: Red vs. Blue”

By Fletch — ENP

In this high-energy episode of TiPS: Today in Public Safety, Fletch dives deep into the fascinating (and sometimes chaotic) world of Red Team vs. Blue Team cybersecurity — where the defenders and the attackers work for the same organization, and the battle happens entirely in cyberspace.

From corporate data centers to public safety networks, cybersecurity isn’t just about having strong passwords or the latest firewall — it’s about understanding how the enemy thinks. Red Teams are the sanctioned “hackers,” probing for weaknesses in systems, people, and processes. Blue Teams are the defenders — watching, reacting, patching, and protecting the digital perimeter. Together, they form the heart of a modern cyber defense strategy that’s as critical to 9-1-1 as it is to Fortune 500 companies.

🔴 What You’ll Learn:

• How Red Teams simulate real-world cyberattacks — from phishing campaigns to physical intrusions.

• The vital role Blue Teams play in detecting, responding, and recovering from those attacks.

• How “Purple Teaming” combines both disciplines into a powerful, cooperative feedback loop.

• Why these tactics aren’t just for tech companies — but are essential for PSAPs, ECCs, and enterprise EOCs protecting life-critical systems.

• The real-world consequences of a successful breach in a 9-1-1 or emergency 

🛡️ Why It Matters:

In public safety, a network outage doesn’t just mean lost data — it could mean lost lives. NG911 systems, CAD platforms, and interconnected IoT networks demand constant vigilance and testing.

🌐 Visit 911TiPS.com for the full archive of TiPS episodes, or head to Fletch.TV for in-depth blogs and insights on public safety innovation, NG911, and digital resilience.

Follow @Fletch911 on social media for more updates, and remember — in cybersecurity and in life — it’s always better to find your own flaws before someone else does.

#TiPS #RedTeam #BlueTeam #CyberSecurity #NG911 #PublicSafety #IncidentResponse #Fletch911 #EmergencyCommunications

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 1031 Dispatch in the Dark: When the Network Goes Bump in the Night

🎃 HAPPY HALLOWEEN TELECOMMUNICATOR PROFESSIONALS! 🎃

When the ECC loses power or the network falls silent, what happens next?

In this Halloween-themed TiPS episode, Fletch explores how redundancy, failover, and human ingenuity keep 9-1-1 alive through blackouts and cyberattacks. From LTE backups to hot-standby CAD systems, and the dispatchers who never stop answering — even in the dark — this is one you don’t want to miss.

 

Keywords: NG911, redundancy, resiliency, ECC continuity, backup routing, PSAP recovery, network design, cyberattack, emergency communications, Fletch911

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 1029 – Training Dispatchers for AI-Enhanced Workflows

Artificial Intelligence is no longer a buzzword—it’s becoming your new console partner.In this episode of TiPS: Today in Public Safety, Fletch explores how telecommunicators are adapting to AI tools that transcribe, analyze, and predict incidents before human operators even lift a headset.From real-time call transcription to predictive dispatch assistance, discover how ECCs are re-imagining training to create AI-literate dispatchers who can interpret algorithmic insights without losing human intuition.We’ll break down:

• How “human-in-the-loop” training keeps dispatchers in control
• Why empathy still outperforms automation
• The danger of over-trusting algorithms
• What “digital street smarts” mean in the PSAP of the future

Because in 911, technology may evolve—but empathy is still undefeated.🎧 Listen to every TiPS episode at 911tips.com📺 Watch and subscribe at Fletch.tv🧠 Follow @Fletch911 for more public-safety insights#PublicSafety #AI #NG911 #Dispatch #Training #Fletch911 #TodayInPublicSafety

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 1027 – Voice On The Line: Vocal & Throat Care for Dispatchers

Your voice is your most powerful tool — and for dispatchers, it’s the one that carries calm through chaos and clarity through confusion.

But what happens when that voice is sore, strained, or suddenly unreliable?

In this episode, Fletch draws from his radio and voice-over background to share practical advice on protecting, maintaining, and tuning your voice for peak performance. From hydration and posture to warm-ups, cool-downs, and recovery habits, this TiPS episode covers everything you need to keep your voice strong through every shift.

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com