TiPS Today in Public Safety with Fletch

🚨 Training & Education in Public Safety w/ Nancy Lockhart, ENP

RECORDED AT NENA 2025 in Long Beach:
Join host Fletch from NENA 2025 in Long Beach, CA, as he sits down with esteemed trainer Nancy Lockhart, ENP. In this dynamic episode of TIPS Today in Public Safety. In this episode, the two dive into:
The power of certifications (CTO, CMCP, ENP) and what they say about your personal professionalism and commitment to excellence
Nancy’s 30+ years in the 9‑1‑1 industry and what makes her training so impactful to so many
The crucial role of training officers in shaping future emergency responders in the industry
The introduction of Next Generation 9‑1‑1 technologies—AI, video integration, real-time data, and what these changes mean for dispatchers
How AI can enhance training by simulating high-stress scenarios, flagging mental health risks, and boosting performance—while never replacing the irreplaceable human in the call center
Advice for newcomers and seasoned professionals alike: commit to continuous learning, embrace new tools, and treat every shift like a career-defining interview
With optimism and insight, Nancy and Fletch emphasize that the human element remains central in public safety—even in an age of AI. Whether you’re a dispatcher, trainer, or administrator, this episode delivers inspiration and a roadmap for professional growth. Check out http://nena.org for training opportunities.
🎧 Subscribe and Tune in to:
Learn how to maximize your career with certifications
Explore real-world uses of AI and NG‑9‑1‑1 in dispatch environments
Get practical next steps for training and self-development
Podcasts are published on LinkedIN and are available every Monday, Wednesday, and Friday on 911tips.com.
—TiPS: Today in Public Safety is hosted by Fletch, and sponsorship opportunities are available

TiPS Episode 25 0620 NENA 2025 Long Beach Preshow

In this episode of TiPS: Today in Public Safety, Fletch dives into everything you need to know about NENA 2025 in Long Beach, CA. From empowering breakouts to cutting-edge tech on the expo floor — this year’s event is shaping up to be a game-changer for the 9-1-1 community.  Get the inside scoop before you hit the convention center!
Check out the complete list of nearly 100 podcast episoides on http://911TiPS.com

TiPS Episode 25 0618 Call Me Maybe – Will SWATTING Take a Turn for the Worse for NG911?

NG911 brings multimedia into the NG911 ECC—but with it, the threat of very realistic swatting also enters the space.
In this matter-of-fact TiPS episode, host Fletch shares a dispatcher’s real story of how real a Multimedia SWATTING call can be, explores AI-human models for triaging calls, and addresses concerns related to wellness, policy, and cybersecurity.
Plus—a must-attend live session on ALL things SWATTING coming up at the NENA 2025 conference in Long Beach with a cadre of NG911/Public Safety experts.
BE SURE TO ATTEND THE SESSION AND SHARE WITH THE PANEL!
AI and NG911 tech doesn’t replace telecommunicators—it empowers them.

TiPS Episode 25 0616 From Guesswork to Precision - The Evolution of 911 Call Transfers

Legacy E911 transfers were functional but limited—often relying on selective transfer logic that assumed a lot and knew very little. In this episode, we explore how NG911’s Policy Routing Function (PRF) completely redefines how calls are routed and transferred, offering real-time decisions based on location, call type, and system status.
👨‍🚒 Real-world use cases
⚙️ Technical breakdowns
📡 Policy-driven routing examples
🔄 Improved resiliency for PSAP operations
🎙️ Hosted by Mark Fletcher, ENP
💡 For more episodes, visit 911TiPS.com
🔗 Learn more about NG911: NENA i3 Standard
📍 Follow Fletch on LinkedIn: linkedin.com/in/fletch911

TiPS Episode 25 0613: Coffee, Chaos, and Call Queues – Some PSAP Coping Strategies

In toay's episode, Fletch tackles the stress of high call volumes and emotional triggers in PSAPs. He shares common, staff‑tested strategies—from quiet room time to peer support, and figuring out when self‑care starts with saying “Ok, I need a break.
What you’ll learn:✅ Common PSAP stress factors✅ Spotting your triggers, before they spot you✅ Quiet zones & downtime protocols✅ Peer support—how to encourage it, ditching the “weak” stigma✅ Denial signs—and how rewards can re‑engage staff
Episode Highlights:0:30 Stressors in the PSAP1:00 Trigger events & detection2:00 Quiet rooms & in‑house support3:00 Peer support & stigma4:00 Denial recognition & reward systems4:45 Closing & Takeaways
👉 Don’t forget to like, subscribe, and hit that notification bell! Check out the full series of episodes at 911TiPS.com
Would you like to sponsor future episodes? Flexible options are available.

TiPS Episode 25 0611 Triage by Algorithm: Can AI Sort Chaos Before It Hits the Console?

AI is changing the way emergencies are handled—from predictive triage to enterprise intelligence sent with the 911 call. In this episode, Fletch explains how AI, and NG911 are converging to improve outcomes and reduce dispatcher overload.
✅ Learn how data lakes fuel public safety decisions✅ Understand response recommendations in real-time✅ Explore the concept of a “single pane of glass” dashboard🚨 Subscribe for weekly insights into emergency communications!
🎧 Full archive: 911tips.com💼 Blogs by Fletch: Fletch.tv
#NG911 #AI #EmergencyResponse #PublicSafetyTech

TiPS Episode 25 0609 – LIS vs ALI: A Location Showdown in the 911 World

In this episode, Fletch breaks down the critical differences between the legacy ALI database and the NG911 Location Information Server (LIS). From static records to real-time geolocation, we explore why the LIS is a game-changer—and how this NG911 Functional Element helps turn basic coordinates into full situational awareness.
📍 Learn about:
The limitations of ALI
The power of real-time LIS data
How enterprise LIS helps behind the firewall
Why NG911 is more than just an address—it’s the full picture
Listen now and upgrade your understanding of NG911 location services.
🎙️ More episodes: 911tips.com📢 More Blogs on Fletch.tv

TiPS Episode 25 0606 NG911 Surveillance Creep: When Transparency Becomes Tracking

NG911 was designed to improve emergency response—but does it open the privacy door?
In this episode, Fletch dives into the good, the bad, and the slightly worrisome side of emergency tech. Discover how powerful data tools can turn helpful transparency into harmful tracking, and the oversight we need to maintain.
🧠 Topics:
Multimedia & AI in NG911
Location data & metadata privacy
Real-world implications of “surveillance creep”
Tips for communities and agencies
🎙️ Hosted by Fletch Episode Archive: www.911tips.com