TiPS Today in Public Safety with Fletch

TiPS Episode 25 0616 From Guesswork to Precision - The Evolution of 911 Call Transfers

Legacy E911 transfers were functional but limited—often relying on selective transfer logic that assumed a lot and knew very little. In this episode, we explore how NG911’s Policy Routing Function (PRF) completely redefines how calls are routed and transferred, offering real-time decisions based on location, call type, and system status.
👨‍🚒 Real-world use cases
⚙️ Technical breakdowns
📡 Policy-driven routing examples
🔄 Improved resiliency for PSAP operations
🎙️ Hosted by Mark Fletcher, ENP
💡 For more episodes, visit 911TiPS.com
🔗 Learn more about NG911: NENA i3 Standard
📍 Follow Fletch on LinkedIn: linkedin.com/in/fletch911

TiPS Episode 25 0613: Coffee, Chaos, and Call Queues – Some PSAP Coping Strategies

In toay's episode, Fletch tackles the stress of high call volumes and emotional triggers in PSAPs. He shares common, staff‑tested strategies—from quiet room time to peer support, and figuring out when self‑care starts with saying “Ok, I need a break.
What you’ll learn:✅ Common PSAP stress factors✅ Spotting your triggers, before they spot you✅ Quiet zones & downtime protocols✅ Peer support—how to encourage it, ditching the “weak” stigma✅ Denial signs—and how rewards can re‑engage staff
Episode Highlights:0:30 Stressors in the PSAP1:00 Trigger events & detection2:00 Quiet rooms & in‑house support3:00 Peer support & stigma4:00 Denial recognition & reward systems4:45 Closing & Takeaways
👉 Don’t forget to like, subscribe, and hit that notification bell! Check out the full series of episodes at 911TiPS.com
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TiPS Episode 25 0611 Triage by Algorithm: Can AI Sort Chaos Before It Hits the Console?

AI is changing the way emergencies are handled—from predictive triage to enterprise intelligence sent with the 911 call. In this episode, Fletch explains how AI, and NG911 are converging to improve outcomes and reduce dispatcher overload.
✅ Learn how data lakes fuel public safety decisions✅ Understand response recommendations in real-time✅ Explore the concept of a “single pane of glass” dashboard🚨 Subscribe for weekly insights into emergency communications!
🎧 Full archive: 911tips.com💼 Blogs by Fletch: Fletch.tv
#NG911 #AI #EmergencyResponse #PublicSafetyTech

TiPS Episode 25 0609 – LIS vs ALI: A Location Showdown in the 911 World

In this episode, Fletch breaks down the critical differences between the legacy ALI database and the NG911 Location Information Server (LIS). From static records to real-time geolocation, we explore why the LIS is a game-changer—and how this NG911 Functional Element helps turn basic coordinates into full situational awareness.
📍 Learn about:
The limitations of ALI
The power of real-time LIS data
How enterprise LIS helps behind the firewall
Why NG911 is more than just an address—it’s the full picture
Listen now and upgrade your understanding of NG911 location services.
🎙️ More episodes: 911tips.com📢 More Blogs on Fletch.tv

TiPS Episode 25 0606 NG911 Surveillance Creep: When Transparency Becomes Tracking

NG911 was designed to improve emergency response—but does it open the privacy door?
In this episode, Fletch dives into the good, the bad, and the slightly worrisome side of emergency tech. Discover how powerful data tools can turn helpful transparency into harmful tracking, and the oversight we need to maintain.
🧠 Topics:
Multimedia & AI in NG911
Location data & metadata privacy
Real-world implications of “surveillance creep”
Tips for communities and agencies
🎙️ Hosted by Fletch Episode Archive: www.911tips.com

TiPS Episode 25 0604 Generational Shift – Teaching Zoomers to Take 911 Calls

Zoomers . . . They’re fluent in emojis, born with smartphones in hand, and trained by TikTok—but can Gen Z really handle the life-or-death pressure of 911 call taking?
In this episode of TiPS: Today in Public Safety, Fletch dives deep into the generational transformation happening inside PSAPs (Public Safety Answering Points). We explore how to train the TikTok generation with the tools and tactics that resonate—interactive, immersive, and tech-integrated learning.
And most importantly—we show how the 911inform Emergency Event Management Solution turns nervous newbies into confident call takers.
👾 Key Topics Covered:
How Gen Z learns (hint: it's not PowerPoint)
Simulation-based training, gamification, and soft skill coaching
Real-world example of a school lockdown managed by a Zoomer dispatcher
How 911inform gives dispatchers real-time visibility into events—maps, cameras, occupancy, door status & more
📲 Want to see what the future of 911 looks like? Watch now and learn how technology + talent = next-level emergency response.
 
🔗 Listen to more episodes at: https://911tips.com📢 Follow Fletch on social media: @Fletch911💡 Learn more about 911inform’s platform: https://911inform.com
#TiPSPodcast #NG911 #911inform #PublicSafety #GenZ #EmergencyDispatch #PSAP #NextGeneration911 #911Training #EmergencyCommunications #SchoolSafety #CallTakerLife

TiPS Episode 25 0602 – Learning NG911 Byte by Byte: SRs and ESRPs Oh My!

Ever wonder how your 9-1-1 call finds its way to the right dispatcher?
Spoiler alert: it's not pixie dust—it’s public safety tech at work.
In this episode of TiPS: Today in Public Safety, Fletch takes you on a byte-by-byte tour comparing the legacy Selective Router (SR) with the Next Generation Emergency Services Routing Proxy (ESRP).
👴🏽 SR = Old-school, rigid, like using MapQuest in 2025🚀 ESRP = IP-based, location-aware, and basically Waze for emergency calls
You’ll learn:✅ How NG911 routes calls using real-time location, not just phone numbers✅ Why ESRPs are more resilient, flexible, and scalable✅ The role of GIS, PRF, ECRF, and LVF in modern emergency routing✅ Why PSAPs and ENTERPRISE IT teams need to understand this shift—NOW
Whether you're a call taker, IT leader, or just a curious human who likes knowing how the magic happens — this episode will leave you smarter (and possibly more sarcastic).
🔗 Full episode archive at: https://911tips.com
📌 #NG911 #EmergencyServices #911Tech #PublicSafety #ESRP #SelectiveRouter #E911 #NextGeneration911 #GIS #ESInet #EmergencyDispatch #PSAP #911Inform #FletchENP #911Routing #911TipsPodcast

TiPS Episode 25 0530 The Role of VR in Public Safety

In TiPS Episode 25 0530, Fletch explores how Virtual Reality is redefining first responder training programs. From active shooter simulations to fire evacuations and school reunification strategies, VR offers immersive, repeatable, and realistic drills that build confidence and muscle memory. Learn how this game-changing technology can boost your preparedness and community support., and how this is available TODAY in the @911inform platform.