TiPS Today in Public Safety with Fletch

TiPS Episode 25 0924 9-1-1 Robo Callers that you Actually WANT to Receive

🚨 TiPS: Today in Public Safety – Episode 25 0924 🚨

AI Trainers – Robo-Callers You Actually Want

What if you could train with the toughest 9-1-1 caller you’ll ever face — on demand? In this episode of TiPS: Today in Public Safety, Fletch dives into how AI role-playing callers are changing the game for emergency telecommunicator training.

Unlike scripted drills or role-play exercises, AI callers bring realistic chaos to the console: overlapping voices, background noise, raw emotion, and unpredictable scenarios. The result? Call takers learn how to stay calm, sharp, and compassionate in any situation.

🔑 In this episode, you’ll learn:

• ⚡ How AI simulations speed up call processing and shave critical seconds off response times.

• 💙 Why exposure to AI-driven emotions like fear, anger, and confusion sharpens empathy.

• 🚨 The importance of practicing rare but high-stakes events (active shooters, swattings, mass casualty incidents) before they happen.

• 🎯 How AI provides personalized growth by targeting an individual’s weak spots — from handling kids on the line to managing noise-heavy calls.

This isn’t about using AI to replace people. It’s about using AI to train people to be their best — so that every caller, on their worst day, gets the fastest, most effective, and most compassionate help possible.

👂 Listen, learn, and share — because the future of 9-1-1 training is already here.

📍 Listen to the full archive of TiPS episodes at: 911tips.com

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 0922 Talk to the CAD - Voice Activated CAD and Applications in the PSAP

What if your CAD worked like Alexa—but instead of playing your favorite playlist, it dispatched a fire truck? 🚒

In this episode of TiPS: Today in Public Safety, Fletch explores the rise of voice-controlled CAD and app navigation inside 911 centers. From reducing dispatcher fatigue to speeding up call handling, voice could become the dispatcher’s next big tool—but not without risks.

🔎 We cover:

• How voice commands speed up workflow

• Benefits for dispatcher wellness and accessibility

• The technical hurdles: noise, accuracy, and compliance

• The trust curve—why dispatchers may resist at first

• The future: AI + voice, translation, and AR overlays

This isn’t about replacing dispatchers. It’s about giving them new superpowers to keep the focus on the person who needs help.

 

🎧 Listen to the full TiPS archive at 911tips.com

👉 Don’t forget to like, share, and subscribe for more insights in emergency communications!

#911 #NG911 #PublicSafety #CAD #DispatchTech

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 0919 Beyond "NO COMMENT" - Public Safety Transperenc

Trust is the oxygen of Public Safety—you don’t notice it until it’s gone. In this episode of TiPS: Today in Public Safety, Fletch dives into how agencies can earn, maintain, and rebuild trust with their communities by being transparent. From data dashboards to body-worn cameras, AI call triage to dispatcher storytelling, transparency isn’t just good PR—it’s survival.

We’ll explore:

• Proactive vs. reactive transparency
• Using NG911 data without overwhelming or violating privacy
• Tech as a trust-builder (and how it can backfire)
• Case studies where transparency worked—and where it didn’t
• Why internal communication is the foundation of external trust

Listen in and learn how transparency can move your agency from “no comment” to “we’ve got nothing to hide.”

👉 For more TiPS episodes, visit 911tips.com

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 0917 - NENAs New IP-MLTS/UCaaS 911 Workgroup Call for Volunteers

🚨 Want your name on the future of enterprise 9-1-1? 🚨

 

In this episode of TiPS: Today in Public Safety, Fletch breaks down NENA’s brand-new IP MLTS Standards Workgroup — an open call for volunteers to help define how UCaaS and MLTS services should handle emergency calls in today’s mobile, nomadic, cloud-first world.

 

From Kari’s Law to the RAY BAUM’S Act, and from old-school PBXs to modern platforms like Microsoft Teams, Zoom, and cloud telephony, this workgroup is tasked with building the standards that will guide enterprises, service providers, and public safety for years to come.

Here’s what you’ll learn in this episode:

✅ Why MLTS and UCaaS standards are critical for 9-1-1 today

✅ How Kari’s Law and RAY BAUM’S Act factor into the discussion

✅ What “nomadic” communications mean for public safety response

✅ Why YOU should consider volunteering — even if you’re not a NENA member

✅ How this effort will shape life-safety solutions in schools, hospitals, and corporate communications

👉 Ready to step up? Sign up here:

https://www.nena.org/general/custom.asp?page=NENAIP-BasedMLTSConsiderationsWG

🎧 Don’t just listen — get involved. This is your chance to put your fingerprints on critical standards that will save lives.

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 0915 NG911 Meets 6G Wireless: The Future of Public Safety Connectivity

Title: Description:

6G Wireless isn’t just about speed — it’s about resilience, AI integration, and smarter emergency response. In this episode of TiPS: Today in Public Safety, Fletch breaks down how NG911 and 6G will collide:

• Data sessions replacing calls
• AR/VR tools for first responders
• Network slicing to prioritize emergency traffic
• AI co-pilots to detect swatting and translate calls
• Privacy and security challenges

🚨 Don’t miss this forward-looking dive into the next decade of public safety tech.

👉 Subscribe for more TiPS episodes and visit 911tips.com.

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 0910 Another Interview with NOVA Fletch's DIGITAL ASSISTANT

What happens when I interview my AI assistant, NOVA?

🤖 AI in 9-1-1 today

⚡ GPT-5’s “hiccups”

🛡️ Guardrails vs. misuse (swatting)

🎙️ NOVA tries a dispatcher voice

Oh—and I asked if it has a crush on SpYder Harrison. 👀

👉 Watch here: https://911tips.com

#NG911 #PublicSafety #AI

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 0908 The Value of Cross Trained PSTs for Fire, Law, and EMS

In this episode of TiPS: Today in Public Safety, Fletch explores the world of cross-training police, fire, and EMS call-takers.

🚨 Why? Because emergencies don’t care about silos. Whether it’s shots fired into a car, a fire in an apartment building, or a crash that involves all agencies—law enforcement, fire, and EMS—cross-trained call takers can handle it faster, smoother, and with less confusion.

We’ll cover:
✅ The problems with siloed call-taking
✅ Why cross-training is important
✅ Benefits for call takers, agencies, and the public
✅ Challenges (it’s not cheap, and it’s not easy)
✅ Practical steps your PSAP can take today

With humor, real-world examples, and a touch of Fletch snark—you’ll walk away understanding why dispatch cross-training is more than a nice-to-have, it’s a survival skill.

#911 #NG911 #Dispatch #PublicSafety #CallTakers

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

TiPS Episode 25 0905 NG911 and GIS: When Community Data Saves Lives

When someone calls 9-1-1, the question is still “Where are you?” But in NG911, the next question is quickly becoming “What else do responders need to know right now?”

In this episode of TiPS: Today in Public Safety, Fletch (Mark J. Fletcher, ENP) breaks down how GIS data (Geographic Information System) in NG911 is evolving from static maps into a living ecosystem of community-contributed data — where schools, hospitals, and businesses play a direct role in saving lives.

🔥 What you’ll learn in this episode:

• How NG911 GIS goes beyond location to include contextual data (floorplans, AEDs, hazmat storage, security cameras).
• Why validation now means “accurate and useful.”
• Real-world scenarios:

• Firefighters arriving at a factory with hazmat data already on their tablets.
• Police navigating a university swatting incident with live campus floorplans.
• EMS shaving off critical minutes with updated ER entrance routes.

• The challenges of keeping data current — and why partnerships between PSAPs, schools, and businesses are the key to positive outcomes.

🚨 Big takeaway: NG911 is only as strong as the community data that flows into it. When hospitals, schools, and businesses contribute, responders are faster, safer, and more effective.

👉 Don’t miss this episode if you’re in public safety, emergency communications, or any organization that manages facilities the public relies on.

🔗 Archive every episode at 911tips.com

🔔 Subscribe for more TiPS episodes every Monday, Wednesday, and Friday.

#NG911 #PublicSafety #911 #GIS #EmergencyResponse

  REMEMBER  : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911 
 
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com