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Welcome to TiPS: Today in Public Safety!
Stay informed. Stay prepared. Stay connected.
TiPS: Today in Public Safety delivers the latest insights in Next Generation 911 (NG911) and public safety technology, helping you navigate the innovations transforming emergency response.
Hosted by Mark J. Fletcher, ENP (“Fletch”), a leading expert with 14 U.S. patents, each episode dives into real-world trends in NG911 implementation, interoperability, cybersecurity, and emergency communications strategy.
Published every Monday, Wednesday, and Friday at 8AM Eastern, the show brings you nearly 200 episodes of sharp, relevant, and forward-looking discussions designed for today’s public safety professionals.
Subscribe now at http://911TiPS.com for the updates that matter most in Public Safety communications.
(Ver.26-NOV25)
Episodes
Friday May 15, 2026
Friday May 15, 2026
Reality is getting harder to verify in the ECC.
The caller may sound real.
The location may look right.
The network may appear healthy.
The data may arrive clean and standards-compliant.
And every one of those things can still be wrong.
That is the trust gap.
Public safety cannot abandon trust, but we have to support it with verification. Verify the caller. Verify the location. Verify the network path. Verify the data. Verify the process.
Because testing after the failure is not testing.
It's evidence collection.
#PublicSafety #NG911 #911Dispatch #EmergencyCommunications #ECC #PSAP #TiPS #Fletch911 #Swatting #WebinarWednesday
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Wednesday May 13, 2026
Wednesday May 13, 2026
What if the biggest risk in NG911 isn’t system failure… but system confidence?
In this episode of TiPS: Today in Public Safety, Fletch breaks down a new failure mode emerging in modern emergency communications, where AI-driven insights, multiple data sources, and high-confidence outputs can quietly lead call takers in the wrong direction.
Through real-world scenarios, including a near–cardiac arrest call, we explore how conflicting data, overconfidence, and information overload can impact decision-making in the PSAP.
Because in Public Safety, more data doesn’t always mean better outcomes.
And when it matters most, you may only get one chance to get it right.
Copyright 2026
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Monday May 11, 2026
Monday May 11, 2026
What happens when the first unit on scene… isn’t a person?
In this episode of TiPS: Today in Public Safety, Fletch takes a deep dive into the rapidly evolving world of Drones as First Responders (DFR), and introduces a new operational concept called Aerial Situational Awareness (ASA).
As schools, campuses, and public safety agencies explore drone deployment for emergency response, the conversation is quickly shifting beyond simply “getting eyes on scene.” The real challenge becomes how to deliver immediate, trustworthy context before responders even arrive.
This episode explores:
• Drones as First Responders (DFR)
• Active threats and the information gap
• Real-time intelligence for PSAPs and ECCs
• Rooftop visual beacon systems for schools
• Aerial Situational Awareness (ASA)
• Cognitive load and operational decision-making
• Why more data without structure can create chaos
Because in public safety, seconds matter… but context matters more.
🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com
Follow http://x.com/@Fletch911 on X
Check out his Blogs at http://Fletch.TV
Copyright ©2026 Fletch911, LLC Media Productions http://Fletch911.com
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Friday May 08, 2026
Friday May 08, 2026
We spend a lot of time designing systems to work.
- Fast systems.
- Connected systems.
- Seamless systems.
But let me ask you something…
What happens when they don’t work?
In this episode of TiPS: Today in Public Safety, Fletch takes a hard look at one of the most important, and most misunderstood, principles in modern emergency communications…
Failure isn’t the exception. It’s part of the design.
Using a simple analogy, the way a bridge is engineered to handle stress, vibration, and load over time, this episode explores why NG911 systems must be built with the expectation that something will eventually go wrong.
Because failure today isn’t always obvious.
It’s not just a system going down.
It’s:
- Delayed location data
- Mismatched information
- Partial integrations
- Systems that look like they’re working… but aren’t working correctly
And that’s where the real risk lives.
This episode walks through the concept of designing for degradation, where systems prioritize what matters most when things begin to break, instead of trying to do everything at once.
Because in Public Safety, perfection isn’t the goal.
Survivability is.
The takeaway is simple:
If your system depends on everything working perfectly…
you’re already in trouble.
Because reality doesn’t work that way.
🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com
Follow http://x.com/@Fletch911 on X for more insights, humor, and tech deep dives
Check out his Blogs at http://Fletch.TV
Copyright ©2026 Fletch911, LLC Media Productions http://Fletch911.com
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Wednesday May 06, 2026
Wednesday May 06, 2026
We’ve built an entire generation of emergency communications around data.
- Location data.
- Additional data.
- System-generated data.
And most of the time… we trust it without thinking twice.
But let me ask you something…
What happens when the data is wrong… and you don’t realize it?
In this episode of TiPS: Today in Public Safety, Fletch breaks down one of the most overlooked risks in NG911 and modern ECC environments, not the lack of data, but the false confidence in the data we receive.
Using a simple but powerful analogy, the GPS that confidently tells you to drive into a lake, this episode walks through how systems can present information that looks clean, complete, and correct… even when it isn’t.
We explore:
- The difference between data presentation and data validation
- Why “verified-looking” information can still be wrong
- How confidence in a system can quietly replace critical thinking
- And what this means for call takers making real-time decisions
Because in Public Safety, inaccurate data isn’t just a minor issue…
It’s a multiplier.
It affects decisions.
It affects response.
And ultimately… it affects outcomes.
The takeaway is simple:
If you trust the data automatically, you’re already taking a risk.
Because the most dangerous data in your system…
Is the data you never question.
🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com
Follow http://x.com/@Fletch911 on X for more insights, humor, and tech deep dives
Check out his Blogs at http://Fletch.TV
Copyright ©2026 Fletch911, LLC Media Productions http://Fletch911.com
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Monday May 04, 2026
Monday May 04, 2026
We’ve spent years improving the technology inside the PSAP.
Faster systems.
More data.
Better visibility.
But let me ask you something…
At what point does “more information” stop helping and start getting in the way?
In this episode of TiPS: Today in Public Safety, Fletch takes a closer look at something that rarely gets discussed, but affects every single call… cognitive load.
As NG911 continues to evolve, we’re pushing more data to the call taker than ever before. Location, sensors, alerts, video, additional data feeds, all of it designed to improve outcomes. And on paper, it does.
But in the real world, during a live call, all of that information competes for attention at the exact same time.
This episode breaks down the difference between:
- Information that helps
- Information that distracts
- And information that actually interferes with decision-making
Because the system isn’t just the technology. The system is the person using it.
If the information is so loud the call taker can’t hear anything else, then we haven’t improved the system… we’ve overwhelmed it.
The question isn’t how much data you can deliver.
It’s whether the person on the other end can actually use it when it matters most.
🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com
Follow http://x.com/@Fletch911 on X for more insights, humor, and tech deep dives
Check out his Blogs at http://Fletch.TV
Copyright ©2026 Fletch911, LLC Media Productions http://Fletch911.com
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Saturday May 02, 2026
Saturday May 02, 2026
Everyone is talking about AI in public safety.
Almost no one is actually explaining how it needs to work.
In this special edition of TiPS: Today in Public Safety, Fletch does exactly that… by once again inviting his AI assistant, NOVA, into the conversation.
This episode goes beyond the hype and walks through real-world scenarios and the technology used, including:
- Live 9-1-1 call summarization
- Video analysis and weapon detection
- AI handling the growing flood of data in NG911 environments
No theory. No fluff. Just practical application principals.
Bottom line: AI isn’t replacing the call taker… it’s becoming their second set of hands.
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Friday May 01, 2026
Friday May 01, 2026
Enterprises can spend a lot of time talking about testing 9-1-1.
Test the phones.
Test the routing.
Test the location.
But let me ask you something…
How often do we actually test the test itself?
In this episode of TiPS: Today in Public Safety, Fletch takes a step back and looks at something that doesn’t get nearly enough attention, the process behind the testing. Because running a test and proving something works are not the same thing.
We walk through what testing is supposed to validate, where it often falls short, and how assumptions quietly creep in and become “facts” over time. From sampling strategies and repeatability to understanding what success actually looks like, this episode challenges the idea that a single successful test equals a reliable system.
Because in modern NG911 environments, especially in campus and enterprise deployments, complexity hides problems. Systems can appear to be working, while subtle issues in data, routing, or timing are waiting to surface at exactly the wrong moment.
The real takeaway?
Testing is not about checking a box.
It’s about building confidence, and then proving that confidence holds up under pressure.
If you’re not questioning your testing process…
you’re trusting it blindly.
And in Public Safety, that’s a risk you don’t want to take.
🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com
Follow http://x.com/@Fletch911 on X for more insights, humor, and tech deep dives
Check out his Blogs at http://Fletch.TV
Copyright ©2026 Fletch911, LLC Media Productions http://Fletch911.com
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com