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Welcome to TiPS: Today in Public Safety!
Stay informed. Stay prepared. Stay connected.
TiPS: Today in Public Safety delivers the latest insights in Next Generation 911 (NG911) and public safety technology, helping you navigate the innovations transforming emergency response.
Hosted by Mark J. Fletcher, ENP (“Fletch”), a leading expert with 14 U.S. patents, each episode dives into real-world trends in NG911 implementation, interoperability, cybersecurity, and emergency communications strategy.
Published every Monday, Wednesday, and Friday at 8AM Eastern, the show brings you nearly 200 episodes of sharp, relevant, and forward-looking discussions designed for today’s public safety professionals.
Subscribe now at http://911TiPS.com for the updates that matter most in Public Safety communications.
(Ver.26-NOV25)
Episodes
Friday Jun 13, 2025
Friday Jun 13, 2025
In toay's episode, Fletch tackles the stress of high call volumes and emotional triggers in PSAPs. He shares common, staff‑tested strategies—from quiet room time to peer support, and figuring out when self‑care starts with saying “Ok, I need a break.
What you’ll learn:
✅ Common PSAP stress factors
✅ Spotting your triggers, before they spot you
✅ Quiet zones & downtime protocols
✅ Peer support—how to encourage it, ditching the “weak” stigma
✅ Denial signs—and how rewards can re‑engage staff
Episode Highlights:
0:30 Stressors in the PSAP
1:00 Trigger events & detection
2:00 Quiet rooms & in‑house support
3:00 Peer support & stigma
4:00 Denial recognition & reward systems
4:45 Closing & Takeaways
👉 Don’t forget to like, subscribe, and hit that notification bell! Check out the full series of episodes at 911TiPS.com
Would you like to sponsor future episodes? Flexible options are available.
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Wednesday Jun 11, 2025
Wednesday Jun 11, 2025
AI is changing the way emergencies are handled—from predictive triage to enterprise intelligence sent with the 911 call. In this episode, Fletch explains how AI, and NG911 are converging to improve outcomes and reduce dispatcher overload.
✅ Learn how data lakes fuel public safety decisions
✅ Understand response recommendations in real-time
✅ Explore the concept of a “single pane of glass” dashboard
🚨 Subscribe for weekly insights into emergency communications!
🎧 Full archive: 911tips.com
💼 Blogs by Fletch: Fletch.tv
#NG911 #AI #EmergencyResponse #PublicSafetyTech
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Monday Jun 09, 2025
Monday Jun 09, 2025
In this episode, Fletch breaks down the critical differences between the legacy ALI database and the NG911 Location Information Server (LIS). From static records to real-time geolocation, we explore why the LIS is a game-changer—and how this NG911 Functional Element helps turn basic coordinates into full situational awareness.
📍 Learn about:
- The limitations of ALI
- The power of real-time LIS data
- How enterprise LIS helps behind the firewall
- Why NG911 is more than just an address—it’s the full picture
Listen now and upgrade your understanding of NG911 location services.
🎙️ More episodes: 911tips.com
📢 More Blogs on Fletch.tv
For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Friday Jun 06, 2025
Friday Jun 06, 2025
NG911 was designed to improve emergency response—but does it open the privacy door?
In this episode, Fletch dives into the good, the bad, and the slightly worrisome side of emergency tech. Discover how powerful data tools can turn helpful transparency into harmful tracking, and the oversight we need to maintain.
🧠 Topics:
- Multimedia & AI in NG911
- Location data & metadata privacy
- Real-world implications of “surveillance creep”
- Tips for communities and agencies
🎙️ Hosted by Fletch
Episode Archive: www.911tips.com
For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Wednesday Jun 04, 2025
Wednesday Jun 04, 2025
Zoomers . . . They’re fluent in emojis, born with smartphones in hand, and trained by TikTok—but can Gen Z really handle the life-or-death pressure of 911 call taking?
In this episode of TiPS: Today in Public Safety, Fletch dives deep into the generational transformation happening inside PSAPs (Public Safety Answering Points). We explore how to train the TikTok generation with the tools and tactics that resonate—interactive, immersive, and tech-integrated learning.
And most importantly—we show how the 911inform Emergency Event Management Solution turns nervous newbies into confident call takers.
👾 Key Topics Covered:
- How Gen Z learns (hint: it's not PowerPoint)
- Simulation-based training, gamification, and soft skill coaching
- Real-world example of a school lockdown managed by a Zoomer dispatcher
- How 911inform gives dispatchers real-time visibility into events—maps, cameras, occupancy, door status & more
📲 Want to see what the future of 911 looks like? Watch now and learn how technology + talent = next-level emergency response.
🔗 Listen to more episodes at: https://911tips.com
📢 Follow Fletch on social media: @Fletch911
💡 Learn more about 911inform’s platform: https://911inform.com
#TiPSPodcast #NG911 #911inform #PublicSafety #GenZ #EmergencyDispatch #PSAP #NextGeneration911 #911Training #EmergencyCommunications #SchoolSafety #CallTakerLife
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Monday Jun 02, 2025
Monday Jun 02, 2025
Ever wonder how your 9-1-1 call finds its way to the right dispatcher?
Spoiler alert: it's not pixie dust—it’s public safety tech at work.
In this episode of TiPS: Today in Public Safety, Fletch takes you on a byte-by-byte tour comparing the legacy Selective Router (SR) with the Next Generation Emergency Services Routing Proxy (ESRP).
👴🏽 SR = Old-school, rigid, like using MapQuest in 2025
🚀 ESRP = IP-based, location-aware, and basically Waze for emergency calls
You’ll learn:
✅ How NG911 routes calls using real-time location, not just phone numbers
✅ Why ESRPs are more resilient, flexible, and scalable
✅ The role of GIS, PRF, ECRF, and LVF in modern emergency routing
✅ Why PSAPs and ENTERPRISE IT teams need to understand this shift—NOW
Whether you're a call taker, IT leader, or just a curious human who likes knowing how the magic happens — this episode will leave you smarter (and possibly more sarcastic).
🔗 Full episode archive at: https://911tips.com
📌 #NG911 #EmergencyServices #911Tech #PublicSafety #ESRP #SelectiveRouter #E911 #NextGeneration911 #GIS #ESInet #EmergencyDispatch #PSAP #911Inform #FletchENP #911Routing #911TipsPodcast
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Friday May 30, 2025
Friday May 30, 2025
In TiPS Episode 25 0530, Fletch explores how Virtual Reality is redefining first responder training programs. From active shooter simulations to fire evacuations and school reunification strategies, VR offers immersive, repeatable, and realistic drills that build confidence and muscle memory. Learn how this game-changing technology can boost your preparedness and community support., and how this is available TODAY in the @911inform platform.
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Wednesday May 28, 2025
Wednesday May 28, 2025
Panic buttons—sounds simple, right? Press it and help magically arrives. Except when it doesn’t, or it does in the wrong way. In this episode, Fletch takes a humorous yet insightful dive into panic button technology, from famous commercials ("I've fallen, and I can't get up!") to real-world applications like silent alarms and active shooter alerts. Discover critical decision points, like loud vs. quiet alerts and multi-purpose confusion vs. single-use simplicity.
Sponsored by @911inform, the most popular for NG911 command and control to manage emergency communications effectively.
Subscribe for more practical, current takes on public safety.
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com