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Welcome to TiPS: Today in Public Safety!
Stay informed. Stay prepared. Stay connected.
TiPS: Today in Public Safety delivers the latest insights in Next Generation 911 (NG911) and public safety technology, helping you navigate the innovations transforming emergency response.
Hosted by Mark J. Fletcher, ENP (“Fletch”), a leading expert with 14 U.S. patents, each episode dives into real-world trends in NG911 implementation, interoperability, cybersecurity, and emergency communications strategy.
Published every Monday, Wednesday, and Friday at 8AM Eastern, the show brings you nearly 200 episodes of sharp, relevant, and forward-looking discussions designed for today’s public safety professionals.
Subscribe now at http://911TiPS.com for the updates that matter most in Public Safety communications.
(Ver.26-NOV25)
Episodes
Monday Jul 07, 2025
Monday Jul 07, 2025
AI vs Gut Instinct: Who Wins When Seconds Count? In Episode 25 0707, Fletch explores whether your gut instinct or AI leaps into action faster during emergencies.
We break down why AI seems scary (thanks social media doom-scrolling), bust myths with dispatch flashbacks, and show how automation frees up time for compassion. From 1980s-style plate checks to WarGames references, it's an engaging ride packed with dispatch and tech insights. Perfect for public safety pros and anyone curious about AI’s real-world impact. Subscribe for more TiPS: Today in Public Safety, and don’t forget to drop a comment! Got a suggested topic for TiPS? Reach out to Fletch with your suggestions!
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Friday Jul 04, 2025
Friday Jul 04, 2025
Keep your July 4th weekend fun—and safe—with our latest TiPS episode!
🎧 From preventing fireworks burns to avoiding heat exhaustion, grilling mishaps, BUI dangers, and smart community support.
Plus, learn when (and when not) to call 911.
👉 Listen now: on http://911TiPS.com with Fletch!
(By the way - The fireworks will start at DUSK like every other year since the dawn of man and when he invented fire! YOU DON'T NEED TO CALL 911 AND ASK!)
#PublicSafety #SummerSafety #July4th #BoatingSafety #HeatHealth
For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Wednesday Jul 02, 2025
Wednesday Jul 02, 2025
They’re calm in chaos, composed through screaming, and precise while lives hang in the balance. But behind that headset is a human—underpaid, overworked, and too often ignored.
In this episode, Fletch takes you inside the life of a public safety telecommunicator, where low-frequency, high-impact events are the norm… and recognition is rare.
🎧 From burnout to bureaucracy, let’s talk about the truth—and how a small gesture can make a massive difference. Thanks for watching! Fletch
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Monday Jun 30, 2025
Monday Jun 30, 2025
Florida’s Anti-Swatting Law Explained | TiPS Public Safety
Florida’s new HB 279 cracks down on swatting—with felony charges, restitution, and two-strike enhanced penalties. 🎙️ Host Fletch breaks down the what, why, and how of this serious legislation in a concise and quirky look at public safety.
🔔 Highlights:
- July 1 2025 effective date
- 2nd‑degree felony for a death
- 3rd‑degree felony for a serious injury
Mandatory restitution and repeat offender provisions
Subscribe to http://911TiPS.com for more weekly public safety breakdowns!
For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Sunday Jun 29, 2025
Sunday Jun 29, 2025
RECORDED AT NENA 2025 in Long Beach:
Join host Fletch from NENA 2025 in Long Beach, CA, as he sits down with esteemed trainer Nancy Lockhart, ENP. In this dynamic episode of TIPS Today in Public Safety. In this episode, the two dive into:
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The power of certifications (CTO, CMCP, ENP) and what they say about your personal professionalism and commitment to excellence
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Nancy’s 30+ years in the 9‑1‑1 industry and what makes her training so impactful to so many
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The crucial role of training officers in shaping future emergency responders in the industry
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The introduction of Next Generation 9‑1‑1 technologies—AI, video integration, real-time data, and what these changes mean for dispatchers
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How AI can enhance training by simulating high-stress scenarios, flagging mental health risks, and boosting performance—while never replacing the irreplaceable human in the call center
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Advice for newcomers and seasoned professionals alike: commit to continuous learning, embrace new tools, and treat every shift like a career-defining interview
With optimism and insight, Nancy and Fletch emphasize that the human element remains central in public safety—even in an age of AI. Whether you’re a dispatcher, trainer, or administrator, this episode delivers inspiration and a roadmap for professional growth. Check out http://nena.org for training opportunities.
🎧 Subscribe and Tune in to:
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Learn how to maximize your career with certifications
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Explore real-world uses of AI and NG‑9‑1‑1 in dispatch environments
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Get practical next steps for training and self-development
Podcasts are published on LinkedIN and are available every
Monday, Wednesday, and Friday on 911tips.com.
—TiPS: Today in Public Safety is hosted by Fletch, and sponsorship opportunities are available
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Friday Jun 20, 2025
Friday Jun 20, 2025
In this episode of TiPS: Today in Public Safety, Fletch dives into everything you need to know about NENA 2025 in Long Beach, CA. From empowering breakouts to cutting-edge tech on the expo floor — this year’s event is shaping up to be a game-changer for the 9-1-1 community. Get the inside scoop before you hit the convention center!
Check out the complete list of nearly 100 podcast episoides on http://911TiPS.com
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Wednesday Jun 18, 2025
Wednesday Jun 18, 2025
NG911 brings multimedia into the NG911 ECC—but with it, the threat of very realistic swatting also enters the space.
In this matter-of-fact TiPS episode, host Fletch shares a dispatcher’s real story of how real a Multimedia SWATTING call can be, explores AI-human models for triaging calls, and addresses concerns related to wellness, policy, and cybersecurity.
Plus—a must-attend live session on ALL things SWATTING coming up at the NENA 2025 conference in Long Beach with a cadre of NG911/Public Safety experts.
BE SURE TO ATTEND THE SESSION AND SHARE WITH THE PANEL!
AI and NG911 tech doesn’t replace telecommunicators—it empowers them.
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
Monday Jun 16, 2025
Monday Jun 16, 2025
Legacy E911 transfers were functional but limited—often relying on selective transfer logic that assumed a lot and knew very little. In this episode, we explore how NG911’s Policy Routing Function (PRF) completely redefines how calls are routed and transferred, offering real-time decisions based on location, call type, and system status.
👨🚒 Real-world use cases
⚙️ Technical breakdowns
📡 Policy-driven routing examples
🔄 Improved resiliency for PSAP operations
🎙️ Hosted by Mark Fletcher, ENP
💡 For more episodes, visit 911TiPS.com
🔗 Learn more about NG911: NENA i3 Standard
📍 Follow Fletch on LinkedIn: linkedin.com/in/fletch911
REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com