TiPS Today in Public Safety with Fletch

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Welcome to TiPS: Today in Public Safety!

Stay informed. Stay prepared. Stay connected.

TiPS: Today in Public Safety delivers the latest insights in Next Generation 911 (NG911) and public safety technology, helping you navigate the innovations transforming emergency response.

Hosted by Mark J. Fletcher, ENP (“Fletch”), a leading expert with 14 U.S. patents, each episode dives into real-world trends in NG911 implementation, interoperability, cybersecurity, and emergency communications strategy.

Published every Monday, Wednesday, and Friday at 8AM Eastern, the show brings you nearly 200 episodes of sharp, relevant, and forward-looking discussions designed for today’s public safety professionals.

Subscribe now at http://911TiPS.com for the updates that matter most in Public Safety communications.

(Ver.26-NOV25)

Episodes

Friday Dec 19, 2025

TiPS Episode 25 1219 - When CAD Goes Down - DARK MODE

Friday Dec 19, 2025

🚨 CAD OUTAGE! NOW WHAT?

Inside the Modern ECC “Dark Mode” Playbook | TiPS Episode 25-1219

What happens when your CAD system crashes in the middle of a priority call?

No tickets.

No unit statuses.

No AVL.

Just dispatchers, radios, paper forms, and experience.

In this episode of TiPS: Today in Public Safety, Fletch breaks down the real-world ECC Dark Mode playbook — how 9-1-1 dispatch centers continue operating when Computer-Aided Dispatch (CAD) goes down.

This episode is built for Public Safety Telecommunicators, ECC supervisors, PSAP directors, NG911 planners, and field responders who know that technology can fail — but operations can’t.

🎙️ In this episode, you’ll learn:

Why CAD outages still happen, even in cloud-based and NG911 environments
When and how to declare a CAD outage to prevent operational chaos
How to run an effective paper CAD workflow
Radio discipline techniques that keep responders safe
How to manage units when AVL and mapping fail
Tactical reroute strategies for Fire, EMS, and Law Enforcement
Why the scribe role is critical during CAD downtime
How to safely restore CAD service without losing incident history or timelines

Whether you work in a 9-1-1 center, manage ECC operations, design NG911 networks, or respond in the field, this episode delivers practical, battle-tested guidance for one of the most feared scenarios in public safety communications.

Because when CAD goes dark…

dispatchers become the system.

👍 If your center has ever gone manual and survived, like, subscribe, and share this episode with your team.

Follow me on social media at Fletch911.

Visit 911TiPS.com for the complete archive of episodes.

Read my blogs at Fletch.TV, and learn more at Fletch911.com.

Thanks for listening — and if you’re in Public Safety, thanks for what you do every single day. Stay safe.

http://Fletch911.com

REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]

For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911

For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com

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