In this TiPS: Today in Public Safety episode, Fletch explores a new solution to the outdated process of verifying 9-1-1 caller locations. With more people working remotely and living mobile lives, traditional Caller ID verification no longer works effectively. Could biometric authentication and Hardware ID Tokens offer a reliable, secure, and accurate alternative? We discuss the potential of leveraging biometrics to validate the caller’s device and location, ensuring accurate dispatching of emergency services and reducing malicious practices like SWATTING.
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