TiPS Episode 25 0903 AI Bias in Emergency Call Handling: The Good, The Bad, and The Fixable

Artificial Intelligence is making its way into 911 call centers, promising faster triage, reduced stress for call takers, and smarter resource allocation. But here’s the catch: AI learns from history — and sometimes, history comes with baggage.

In this episode, Fletch explores:

• Where bias sneaks into AI systems (training data, speech patterns, demographics, and geography).
• How to detect bias with audits, red-teaming, and transparency dashboards.
• Strategies to fix bias quickly, from feedback loops to version rollbacks.
• Building AI responsibly with diverse training data and cross-disciplinary oversight.
• How agencies can market AI use to the public without fear-mongering.
• What success really looks like when AI joins the 911 console.

AI in public safety is like nitro in your car: powerful and fast — but only safe if handled with care.

📌 Don’t miss this episode if you care about the future of NG911 and trust in public safety communications.

#NG911 #AI #PublicSafety #Bias